Golden Droplet of Elegance - Necklace

Jewelry:
• Crafted from non-tarnish, waterproof, and hypoallergenic materials for long-lasting shine and safe wear.
• Avoid direct contact with chemicals or perfumes to maintain their finish. Clean with a soft cloth as needed.

Scrunchies:
• Made from premium-quality fabrics like polyester and cotton for durability and comfort.
• Hand wash only with mild detergent. Air dry flat to maintain shape.

Bags & Accessories:
• Designed with high-quality materials to balance style and practicality.
• Wipe with a damp cloth to remove dust. Store in a dry place away from sunlight.

April's Shipping Policy

Processing Time 

• All orders are processed within 1-3 days (Mon - Sat).
• Custom or personalized orders may take longer to prepare.

Shipping Options - Domestic

• Domestic Standard Shipping: 3-14 Days
• Free Standard Shipping: Currently, as per our promotion, we are providing free shipping Australia wide to all our customers.

Estimated delivery timeframe - International

The delivery time for international sends coming from Australia can vary depending on the destination as per our delivery courier partner: 

New Zealand: 4-11 business day

Asia: 10-20 business day

United States: 10-20 business day

Canada: 10-20 business day

United Kingdom: 5-18 business day

EU: 5-20 business days

Rest of world*: 14-30 business days

As a general guideline, the product will be delivered between 9 - 30 days. 

Please contact dev@itsapriling.com if you have any urgent commitments and we try our best to meet it.  

Please note, currently we do not provide expedited international shipping.

*Unfortunately, we will not be able delivery to Ukraine, Russia, Belarus, Afghanistan, Dominica, Fiji, French Guiana, French Polynesia, Guadeloupe, Haiti, Honduras, Libya, Martinique, Nicaragua, New Caledonia, Papua New Guinea, Réunion, Samoa, Tonga, Tuvalu, Vanuatu, Yemen, Crimea, Cuba, Iran, North Korea, Sudan & Syrian Arab Republic because of restrictions from our delivery courier partner.

Shipping Rates 

Shipping costs are as follows:
• Domestic Standard Shipping: $15.00

• Domestic Standard Shipping: $40.00

Order Tracking

• Once your order is shipped, a tracking number will be provided via email. You can use this to track your package in real time.

Lost or Delayed Packages 

• If your package is delayed or lost during transit, please contact us at dev@itsapriling.com, and we will work with the carrier to resolve the issue.

Customs and Duties (for international orders)

• Buyers are responsible for any customs and duties fees imposed by their country.

Returns Due to Incorrect Address

• Please ensure your shipping address is accurate. If a package is returned due to an incorrect address, additional shipping fees may apply for resending the item.

Packaging

• All jewelry is carefully packaged in protective materials to ensure it arrives in perfect condition.

April's Refund & Return Policy

Cancellations:

Once an order is placed, it enters our processing queue immediately. Due to the speed and efficiency of our order preparation, we are unable to cancel orders once they have been confirmed. We appreciate your understanding and are dedicated to ensuring a quick and seamless delivery experience.

Returns:

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at dev@itsapriling.com. 

If your return is accepted, we’ll send you instructions on where to send your package. You can send the package with your preferred trackable shipping method within 5 days of receiving the return confirmation email. Please ensure the item is securely packed to avoid any damage in transit. Once shipped, kindly provide us with the tracking number or shipping confirmation.

Furthermore, items returned to us without first requesting a return will not be accepted. Please note, that the return shipping cost will be the customer’s responsibility.

You can always contact us for any return questions at dev@itsapriling.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Lost Packages:

For issues with delivery or tracking, the easiest and fastest way to get a resolution is to reach out to us at dev@itsapriling.com. Sometimes carriers will prematurely mark shipments as “delivered”, or need additional information from you to complete the delivery.

 SHIPPING ESTIMATES
Estimated shipping time frames are calculated based on average shipping times. The timeline estimates are based on business days and do not include weekends and holidays. If your order has not arrived within the estimated shipping time, or you have additional questions regarding shipping, please contact dev@itsapriling.com

Exceptions / non-returnable items
Certain types of items cannot be returned, like sale items purchased, or custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

No Restocking Fees Charged
No restocking fees will be charged to the customer.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember, that it can take some time for your bank or credit card company to process and post the refund too. 
If more than 14 business days have passed since we’ve approved your return, please contact us at dev@itsapriling.com.

Late & Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at dev@itsapriling.com

We do not support international returns at this time. All international orders are final sales.